Regarding purchase

Where can I find a dealer or optician close to me?

Use our Dealer Locator feature to find your nearest Wiley X retailer or optician. Here, you can search via a map or a list and find contact details and directions to your chosen location.

Have all Wiley X sunglasses been tested?

All Wiley X spectacles and goggles have been tested and certified to meet or exceed either ISO 12312-1, ISO 16321-1 or the EN 166 safety standard.
In addition, all WX spectacles and goggles have also been tested in accordance with the American safety standard ANSI Z87.1.

ANSI Z87.1 is the US standard for safety and impact resistance requirements for eyewear. EN 166 is the equivalent European standard.

If you would like to know more about our testing and safety standards, you can find further information in our Tech section.

It says Z87-2 in my frame. Is this the SKU-number?

No. Z87-2 refers to the American safety standard ANSI Z87.1 and is not the product’s SKU number.

You can find the SKU number on the product page for the relevant model:

• On a computer: Go to the product page and find the SKU number in the product information on the right-hand side of the page.

  • On a smartphone: Go to the product page and find the SKU number in the product information below the product image.

What size fits me?

On each product page, you’ll find the frame measurements and a ‘Size Guide’ to help you find the right size and fit for that specific model.

Can Wiley X lenses be scratched?

Like all other spectacle lenses, Wiley X lenses can become scratched.

All Wiley X lenses are made from Selenite™ polycarbonate, a material that combines high strength, impact resistance and optical clarity. The material has been developed to withstand the demanding ballistic and safety tests that our products undergo.

To enhance the lenses’ durability, all Wiley X lenses are treated with a T-Shell™ scratch-resistant coating, which provides extra protection against everyday wear and tear. Although this treatment reduces the risk of scratches, scratches may still occur during normal use.

To keep your glasses in the best possible condition, we recommend that you follow our product care guide.

Can I pay with PayPal?

Yes, PayPal is available as a payment method alongside our other payment options. The current payment options are displayed at checkout.

I have found a model on the US-webshop, but it is not here on the EU-webshop, where can I order it?

The product range varies between the US and Europe. You can only order products that are available on our European online shops

If a model is not listed on these pages, it is unfortunately not available via Wiley X Europe.

Can I order new nose pads?

For selected Wiley X models, it is possible to order new nose pads or nose pieces.

This applies, amongst others, to the following models:

  • WX DETECTION
  • WX ROGUE
  • SABER ADVANCED

Which models can be used for Airsoft / Hardball?

All Wiley X eyewear has been tested to meet or exceed relevant safety standards, including EN 166, ISO 12312-1 and ISO 16321-1, and is therefore suitable for Airsoft and Hardball.

Many players prefer models from our Changeable Series, which allow you to change the lenses according to light conditions and your needs.

You can view our most popular models for Airsoft and Hardball here.

How do I know what model my eyewear is?

The model name is usually found on the inside of the temple. If you can’t find it, please send photos of your glasses to kundeservice@wileyx.eu, and we’ll be happy to help you identify the model.

I would like to order a specific item, but the order will not go through / be accepted, what do I do?

If you have found the product on WileyX.com, you are probably on our US online shop. Products on the US website cannot be ordered for delivery to Europe, the Middle East or Africa.

If you live in Europe, the Middle East or Africa, please use the online shop that covers your region:

If you continue to experience problems completing your order, please feel free to contact our customer service team, and we’ll be happy to help you further.

Prescription Lenses

Can I get Wiley X eyewear with prescription lenses?

Yes, most Wiley X glasses can be fitted with prescription lenses. The options vary from model to model and may include both direct prescription lenses and prescription inserts.

Find your nearest Wiley X optician via our ‘Dealer Locator’ page to get advice on the solution that suits you best.

Can I return my prescription order?

Prescription glasses are made to individual specifications and therefore, as a general rule, cannot be returned or exchanged.

If your product is faulty or there is an error with your delivery, please contact our customer service team so that we can help find a solution.

You can read more about our warranty terms and complaints procedure under ‘Returns & Complaints’ in the customer service section.

Can I order lenses with prescription, without purchasing a frame?

We do not sell prescription lenses separately without the purchase of a Wiley X frame.

In order to maintain our high standards of quality and safety, as well as our shatterproof guarantee, prescription lenses are only supplied and fitted in conjunction with a Wiley X frame. Prescription lenses must be fitted by Wiley X or an authorised partner in accordance with our guidelines.

If you have any questions about prescription lenses or would like advice on the right solution, please feel free to contact an authorised Wiley X optician via our ‘Dealer Locator’ feature.

Is the color of the prescription lenses the same as with the original style?

We endeavour to achieve the same glass colour as in the original models. However, as toughened glass is tinted individually for each order, slight variations in colour may occur.

Delivery & Return

Which shipping company will my purchase be sent with?

All packages are sent with UPS, except deliveries in Denmark which are handled by GLS.

Can I track my order?

As soon as your order has been dispatched from our warehouse, you will receive an email with a tracking number so that you can track your parcel right through to delivery.

Please note that it may take up to 12 hours from when you receive the tracking number for the details to appear in the courier’s system.

If your delivery exceeds the expected delivery time, please feel free to contact our customer service team. We’ll be happy to help you check the status of your shipment.

You can contact us at warehouse@wileyx.eu.

What is my track and trace number?

Using your tracking number, you can track your parcel and view its current status. You’ll find the number on your receipt or in your order confirmation.

Can you deliver to my country?

When you add an item to your basket, you can always type in your address and then the system will tell if we can deliver to your country. We deliver to quite a lot of countries in Europe. You can find a list of which countries, and how long the shipping is for each country on the page called Delivery under 'What's the delivery time?'

If you have any questions regarding shipping to a specific country, please write an e-mail to: warehouse@wileyx.eu.

I would like to place an order, and have it delivered in a different country, how do I do that?

Unfortunately, this is not possible. Orders can only be delivered to the country for which the selected online shop is intended.

If you would like your order delivered to another country, please place your order via the relevant local online shop:

• wileyx.dk – Denmark
• wileyx.de – Germany
• wileyx.eu – Other EU countries
• wileyx.se – Sweden
• wileyx.no – Norway
• wileyx.fi – Finland

How do I return an item?

You can find information on how you return an item in our terms and conditions. Please note that a return in cases of a warranty case differs from the return when utilizing the right to 14 days of withdrawal. For more information on how to return, take a look at our Return & Warranty page.

Where can I find information about returns and the right to make a complaint?

You can find information on how to return an item in our terms and conditions. Please note that the procedure may vary depending on whether the return is made under the right of withdrawal or is a complaint regarding a faulty product.

You can find our terms and conditions under our Returns & Complaints page.

Can you send me a return label / Do you offer free return?

No we do not offer free return and can, therefore, not send you a return label.

I have returned an item, when do I get my money back?

Once we have received and processed your return, we will process your refund as soon as possible.

Please allow up to 5 working days from the date we receive your returned item for the refund to appear in your account.
The exact processing time may vary depending on your payment provider.

I have not received an order confirmation, what do I do?

Start by checking your spam or junk mail folder, as the order confirmation may sometimes end up there.

If you still can’t find it, please feel free to contact our customer service team at warehouse@wileyx.eu. Please provide your name and any order details you have, and we’ll help you locate your order.

When can I expect my package to be delivered?

We strive to dispatch all orders as quickly as possible, typically within 24 hours of the order being received in our system.*

Once your order has been dispatched, it will be delivered by UPS. In Denmark, we use GLS as our delivery partner. Delivery times depend on the destination and are approximate:

• 1–3 working days: Denmark, Finland, the Netherlands, Croatia, Luxembourg, Malta, Sweden, Turkey and Germany.
• 3–4 working days: Belgium, Cyprus, Estonia, France, Iceland, Italy, Lebanon, Poland, the United Kingdom, the Czech Republic, Hungary, Vatican City and Austria.
• 4–5 working days: Albania, Bosnia and Herzegovina, Ireland, Kosovo, Latvia, Liechtenstein, Lithuania, North Macedonia, Moldova, Monaco, Montenegro, Northern Ireland, Norway, Portugal, Romania, Serbia, Slovenia and Spain.
• 5–6 working days: Bulgaria, Greece and Slovakia.
• 7–8 working days: Andorra, the Faroe Islands, Greenland, San Marino and Kazakhstan.

If your country is not listed, please feel free to contact our customer service team and we will help you with the expected delivery time.

Please note that the delivery times stated are indicative and based on information from our delivery partners.
Delays may occur during busy periods or due to circumstances beyond our control.

*Orders are processed during our normal opening hours. Orders placed at weekends and on public holidays will therefore be processed on the next working day.

Do I need to sign for my package at delivery?

Yes, as a general rule, a signature is required upon delivery.

If you are unable to receive the parcel yourself, another person at the delivery address may sign for you. Depending on the chosen courier, it may also be possible to authorise delivery without a signature. Please contact the courier to find out what options are available for your parcel.

If the parcel cannot be delivered, the courier will usually make several further delivery attempts or inform you of alternative delivery options. If delivery is unsuccessful, the parcel will be returned to our warehouse.

Economy

Will I be charged with a fee when paying with a debit card?

No, Wiley X EMEA LLC covers all fees incurred when using credit cards to place orders in our online shop.

Is the order confirmation from the webshop the same as the invoice?

No. The order confirmation simply confirms that we have received your order.

The invoice is issued separately and sent with your order or when your goods are dispatched.

Do I need to pay taxes for my items?

If your order is delivered to a country within the EU, you will not have to pay any customs duties or import charges, as these are already included in the price.

For deliveries to countries outside the EU, customs duties, VAT or other import charges may be levied in accordance with the local regulations of the recipient country. Any such costs are to be borne by the recipient.